Booking & Cancellation Policy

Booking:

1. All classes and sessions must be booked and paid for in advance through our online booking system or by contacting the studio directly via email/telephone.

2. A booking is not confirmed until you receive a confirmation email.

3. Please arrive at least 15 minutes before the start of your scheduled class or session to check in and prepare for your experience.

4. Late arrivals – if you arrive more than 5 minutes after the scheduled start of your class or session, you may not be admitted to avoid disrupting the experience of other participants.

Cancellation:

1. If you are unable to attend your class or session you may cancel up to 12 hours before the scheduled start time without penalty.

2. Cancellations made less than 12 hours before the scheduled start of the class or session will result in forfeiture of a class credit if you have a subscription or a penalty fee equivalent to the drop-in rate.

3. If you fail to attend your booked class or session without cancelling in advance, you will be charged a penalty fee equivalent to the drop-in rate or forfeit the class credit if you have a subscription.

4. Exceptions – in certain circumstances we will grant exceptions to the cancellation penalties, if you are unable to attend/cancel due to an emergency or extenuating circumstance please contact the studio as soon as possible.